Last updated: October 1, 2026
We collect information you provide at registration: business name, owner name, email, phone and country. We also collect platform usage data (transactions, inventory, reports) generated during your use of the service.
Your information is used to provide and improve the service, process billing and payments, send account notifications, and respond to support requests. We do not use your data for advertising.
Data is stored on secure servers protected by industry-standard measures including HTTPS encryption and strict access controls. No system is completely secure; we cannot guarantee absolute security but take all reasonable precautions.
We do not sell, trade, or rent your personal data. We may share data with trusted service providers (such as payment processors) under confidentiality agreements solely to operate the platform.
Payments are processed by third-party gateways (Paystack, Flutterwave, M-Pesa). We do not store card numbers or sensitive payment credentials on our servers.
The LUCIA POS mobile app requests a small number of device permissions, each used only for the specific feature it supports:
If you use the in-app AI Assistant, the text of your questions is sent to our servers and, to generate a response, to our third-party AI provider (Anthropic). Conversations with the AI Assistant are not used to train any AI model.
For offline use, a copy of your business data is stored locally on your device, in a location private to the app and inaccessible to other apps. This local copy syncs with our servers when a connection is available.
On the web platform, we use only session cookies necessary to keep you logged in. We do not use tracking or advertising cookies. The mobile app does not use cookies; it authenticates using a securely stored login token instead.
We retain your data while your account is active. You may request deletion by contacting support. Some records may be retained for legal or accounting obligations.
You have the right to access, correct, or request deletion of your personal data. Contact support through the platform to exercise these rights.
We may update this policy periodically. Significant changes will be communicated via email or an in-app notice.
This service is provided by Lucia Innovations Ltd. For privacy questions or to exercise the rights described above, contact us through the platform support channel.